Terms of Sale
These online shopping terms of sale apply to all orders which you, the customer
place using our website www.trecottnursery.com. Please read them carefully
before placing your order and print a copy for future reference.
By using this website you accept and agree to be bound by these online Shopping
the entire agreement between us. Nothing in these Online Shopping Terms of Sale
affects your statutory rights, either as a consumer or otherwise.
Privacy and Communications - When you place your order, we collect certain
personal and transactional information (e.g. name, address, email address). We
do not store credit card details nor do we share customer details with any 3rd
parties. For full details on how we use this information please see our Privacy
To fulfil our obligations to you under these Online Shopping Terms of Sale we
communicate with you by e-mail. You agree to receive communications from us
electronically and that electronic communications will satisfy any legal
requirement for communications in writing.
The contract between us - When you place an order to purchase items using our
website this is an offer by you to us to purchase those items. We will confirm
receipt of your order by sending you an email summarizing the details of your
order ("Order Confirmation E-mail"). We accept your order only when we send an
e-mail confirming that we have despatched the items in your order ("Despatch
Confirmation E-mail"). The contract between us is formed at the point we send
the Despatch Confirmation E-mail in respect of those items mentioned in the
Despatch Confirmation E-mail. If your order contained a number of items and the
Despatch Confirmation E-mail mentions only some of them, those items which have
yet to be despatched to you do not form part of that contract. All goods remain
our property until paid for in full.
Under 18's - We only sell items to adults (i.e. those aged 18 or over). If you
are under 18, you may use this Website only with the permission of a parent or
Colours, specifications and dimensions of products - We have made every effort
to display the colours, specifications and dimensions of items on this website
as accurately as possible. The colours you see will depend on the resolution of
your monitor and we cannot guarantee that your monitor's display of any colour
will reflect accurately the colour of the item delivered. We may from time to
time vary the dimensions, specifications and quantities of items displayed on
our website without prior notice.
Orders for Delivery Outside the United Kingdom - The products specified on this
website are suitable and approved for use for customers within the United
Kingdom. Customers who choose to purchase items for usage and distribution to
locations outside the United Kingdom do so at their own risk and have a personal
responsibility regarding compliance with local laws. For buyers outside of the
European Union, import duties, taxes, and charges are not included in the
product price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these
additional costs will be prior to buying.
Delivery, Refunds and Returns - Please see our 'Delivery and Returns' page for
details of our Delivery, Refunds and Returns Policy.
Prices - Products are charged in GBP sterling at the prevailing exchange rate at
the time you place your order.
Although we try to ensure that all prices on the website are accurate, errors
may occur. If we discover an error in the price of items you have ordered, we
will contact you as soon as possible. You will have the option of either
reconfirming your order at the correct price or cancelling it. If we are unable
to contact you, we will treat your order in respect of the incorrectly priced
item as cancelled.
Payment - You may pay for the items which you order online using a credit or
debit card, paypal, bank transfer, cheque, cash or postal order. We do not offer
credit facilities or credit accounts and all goods remain our property until
paid for in full.
Cancellations - If you wish to cancel your order, please contact our Customer
Services Department as soon as possible. As we try to process orders immediately
it may not always be possible to prevent an order from being despatched. If your
order has already been despatched you may return the items to us in accordance
with our Returns Policy.
Delays - We make every effort to despatch orders within 1 working day. If we are
unable to dispatch your order within a reasonable period (5 working days), we
will contact you to discuss your options.
Events beyond our reasonable control - We will not be responsible to you for any
delay or failure to comply with our obligations under these On-line Shopping
Terms of Sale if the delay or failure arises from any cause beyond our
Alterations to this Website and Terms and Conditions - We reserve the right at
any time to make changes to this Website, these On-line Shopping Terms of Sale,
terms and conditions in force at the time you use the Website or order items
from the Website. Changes which we are required to make by law could apply to
orders which you have already made. If any of the terms and conditions forming
the contract between us are deemed invalid, void or unenforceable for any
reason, it will be deemed severable and not affect the validity and
enforceability of the remaining terms and conditions.